Orders & Payment

How do I place an oder?

Placing an order for a custom tailored car cover on our website is quick and easy. Here's how:

  • First, select the type of car cover you need - indoor or outdoor. You will then be directed to a page where you can select your specific vehicle model.
  • Next, use the filter option to Filter by Vehicle Make to speed up the process of looking for your specific vehicle model.
  • Once you have selected your vehicle model, you can customize your car cover by choosing the color and any additional options, such as a logo or monogram.
  • After you have made all of your selections, click the "Add to Cart" button.
  • You will then be directed to your shopping cart, where you can review your order and make any changes as necessary. Once you are satisfied with your order, click the "Checkout" button to proceed.
  • On the checkout page, you will need to provide your shipping information and payment details. We accept all major credit cards and PayPal.
  • Once you have entered your information, review your order one last time and click the "Place Order" button.

That's it! Your custom tailored car cover will then be made to your specifications and shipped to your door. If you have any questions or need assistance, please don't hesitate to contact our customer service team.

What payment methods do you accept?

We accept a variety of payment methods to make purchasing your custom tailored car cover as convenient as possible. Here are the payment methods we currently accept:

  • Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your credit card information during the checkout process.
  • PayPal: We also accept PayPal, which is a safe and secure way to pay for your order. If you have a PayPal account, simply choose the PayPal option during checkout and log in to your account to complete the payment.
  • Grabpay: We also accept Grabpay, which is a digital wallet app that allows you to make secure payments. Simply choose the Grabpay option during checkout and follow the prompts to complete your payment.

Please note that we do not accept personal checks or money orders. If you have any questions or concerns about payment options, please feel free to contact our customer service team for assistance.

Is it safe to use my credit card on your website?

Yes, it is completely safe to use your credit card on our website to purchase your custom tailored car cover. We take security very seriously and use industry-standard SSL (secure socket layer) encryption to protect your personal and financial information.

We also use Stripe, which is a trusted and secure payment processing platform that is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe ensures that your payment information is protected with the highest level of security, so you can shop with confidence knowing that your information is safe and secure.

If you have any additional questions or concerns about payment security or your order, please don't hesitate to contact our customer service team.

Can I change my shipping address after I have placed an order?

If you need to change your shipping address after you have placed an order (Guest checkout) on our website, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been shipped, we are unable to change the shipping address.

If you placed your order using your account created on our website, you can easily update your shipping address by logging into your account and editing your order details. However, if your order has already been processed and shipped, you will need to contact us directly to make any changes.

To ensure that your order is shipped to the correct address, please double-check your shipping address before submitting your order. If you have any questions or concerns about your shipping address or your order, please don't hesitate to contact our customer service team for assistance.

How long will it take to receive my order?

Car Covers: As all our covers are custom tailored specially upon order, it will take around 10-14 working days to be delivered to you.

Other Items: Within 5 working days

Do you offer free shipping?

Yes, we do offer free shipping for custom tailored car covers within Peninsular Malaysia. However, there is a small shipping fee for customers located in Sabah, Sarawak, and Singapore. The shipping fee will be calculated during the checkout process and will depend on your location and the size of your order.

We work with trusted shipping partners to ensure that your order is delivered safely and on time. You will receive a tracking number once your order has been shipped so that you can track your package and see when it will be delivered.

If you have any questions or concerns about shipping, please feel free to contact our customer service team for assistance.

How can I track the status of my order?

Once your order for a custom tailored car cover has been shipped, you will receive an email notification with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.

We use DHL as our shipping partner, which provides reliable and fast delivery service. You can track your package using the DHL website or mobile app. Simply enter your tracking number into the tracking field to see the status of your shipment.

If you have any questions or concerns about the status of your order or tracking information, please don't hesitate to contact our customer service team for assistance. We are always happy to help you track your package and ensure that you receive your custom tailored car cover as quickly as possible.

What is your return policy?

You can view our Return Policy here